Appointment Metrics Report

Appointment Metrics Report 

In this article we will introduce you the Appointment Metrics Report and explain what each column means.
 


- Hours booked - decimal hours value of all appointments booked for employee

- Hours scheduled - decimal hours value of all employee schedules

- Booked, % - the ratio of scheduled hours to the hours booked in percentage

- Booked count - number unique appointments for employee

- Online - number of unique appointments booked online

- By staff - number of unique appointments booked in-store

- Rebooked - number of unique appointments rebooked during selected period (if customer booked 2 appointments 1 of them will be counted as rebooked)

- Pre booked - number of unique appointments booked before period started

- Same day - number of unique appointments booked within period itself

- Clients - number of unique customers who have appointments

- First timers - number of unique customers who were created during selected period

- Existing clients - number of unique customers who were created outside of selected period

- Returned during date range - number of unique customers who have more than 1 appointment

- Returned for first time - number of unique customers who were created during selected period and have more than 1 appointment

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