Available For Feature for Services

Overview

This article explains how the Available For feature works for pet businesses. It allows you to customize which services are displayed to customers based on the type of pet they have.

This feature helps by:
– Preventing booking mistakes during online appointments
– Hiding irrelevant services to create a cleaner, more user-friendly experience

Understanding the Feature

Important: If a service should be available only for a specific pet type, make sure the Pet Type field is defined. Without it, the system cannot properly filter services.

To help you understand how this feature works, here are four example services:

• Full Groom
• Mini Groom
• Cat Wash
• Dog Bath

How It Works

By default, customers see all services during booking, regardless of pet type. This can lead to confusion or booking errors (e.g., selecting dog services for a cat).

To avoid this, configure each service in the Available For tab to show only for relevant pet types or characteristics.

Where to find it:
Go to your Services Catalog, open a service, and navigate to the Available For tab.

Available Fields for Configuration

You can set service availability using the following attributes:

• Pet Type: Cat or Dog
• Cat Breed: For example, Persian, Sphynx
• Cat Coat: Based on breed (e.g., long hair, short hair)
• Cat Size: Weight category
• Dog Breed: For example, Labrador, Poodle
• Dog Coat: Based on breed (e.g., curly, smooth)
• Dog Size: Small, Medium, or Large
  
  
  

Note: The breed and coat lists can be managed under Pet Breeds / Coats in your system settings. These settings are controlled at the corporate level and apply to all locations.

Configuration Examples

Full Groom
Available for: Dogs that are Medium or Large size

Mini Groom
Available for: Small Dogs only

Cat Wash
Available for: Cats only

Dog Bath
Available for: All Dogs, regardless of size

Demo Scenario

To demonstrate how this works, we created a demo customer with three pet profiles:

• Big Dog
• Small Dog
• Cat
  
  

Here’s what the customer will see during booking:

• Big Dog sees: Full Groom, Dog Bath
• Small Dog sees: Mini Groom, Dog Bath
  
  
• Cat sees: Cat Wash
  
  

Only the services that match the selected pet's attributes will appear, reducing errors and simplifying the booking experience.

Conclusion

The Available For feature helps pet grooming businesses offer a smoother and more accurate online booking experience. By filtering services based on pet type and attributes, you ensure customers only see relevant options.

If you need assistance setting this up, please contact our support team.