Every Agent should follow some simple guidelines on how to respond to a customers ticket. This includes greeting and thanking the customer for contacting us. We also want to make sure that we address ALL of their concerns. If there are any questions or information that we need to request, please put the ticket in Status Pending.
Thank you for contacting iConnect Technical Support Team.
Thank you and please let me know if this helps./Please let us know if you have any additional questions or concerns. Thank you for being a valued customer of iconnectpos. We received your ticket and will respond to you within one hour.
- If we create a Jira Ticket based on a reported bug etc., please always leave a note with a Link to that Jira Ticket in the internal notes of a Zendesk Ticket.
- If we receive multiple tickets from one customer, we can merge tickets and resolve all of their issues at once. This will help resolve issues sooner, faster.
Ticket - Refund
In this training, you will learn how to refund ticket from the back-office. Tickets Select Date by Quick date or Start and End Enter the 'Ticket number' Press 'GO' You should see that transaction appear Select ‘eye’ icon 6.Select three dots ...
Refund without ticket
In this article, you will learn how to do a refund without a ticket. Select the item that you want to refund Once this item is in your cart, tap on this item You will see an edit page Adjust the quantity to a negative value to refund the quantity ...
Ticket - Print Customer/Merchant Receipt
In this training, you will learn how to print customer and merchant receipt from the franpos back-office. Access the tickets page in your back office. Select the ‘eyeball’ icon Select the three dots on the left-hand side Choose either customer ...
Transaction on Hold
In this training, you will learn how to put a transaction on hold & also completing the transaction. Add items to your basket Press ‘Pause’ tap Select ‘Ticket’ icon on top The ticket is highlighted red and pause is on Complete transaction from hold ...
In this training, you will learn how to do a refund for a transaction. Select Ticket option Search ticket from server by entering the ticket number or previous receipt you want to void Ticket should appear, Click arrow on right-hand side Select ...