Cash drawer troubleshooting

Cash drawer troubleshooting

In this article, we will show you troubleshooting steps that will help you resolve your cash drawer issues.


Before troubleshooting the cash drawer, please note that the cash drawer cannot function if there is any issue with the receipt printer. If, for some reason, the printer is not working with your POS, please troubleshoot your printer by following the steps in this article: https://support.franpos.com/portal/en/kb/articles/receipt-printer-troubleshooting)

  1. Check Connections: Ensure the drawer is connected to your receipt printer.



  2. Verify Paper Roll: Confirm that the paper roll is installed in the printer. Also, check if the printer detects the paper by tapping the feed button.

  3. Printer Settings:

    • Go to Settings -> Devices -> Printers.

    • Ensure "Open cash drawer" is set to option Drawer #1.



    • Tap on "Print Sample". The printer should print a sample receipt and open the cash drawer.

  4. Register Settings:

    • If step 3 is successful but the cash drawer does not open automatically, go to the Register tab -> Options.

    • If the drawer is open (not closed from the previous day), you will see two related options: "Close drawer" and "Drawer entry". Tap on "Drawer entry" to check if the drawer opens automatically.



    • If the drawer is closed, only the "Open Drawer" option will be presented.



  5. Missing Drawer Options:

    • If you do not see any drawer-related options under "Options", follow these steps:

      1. Go to my.franpos.com -> Settings -> Company settings and ensure the "Enable drawer count" toggle is ON.



      2. If it is ON but options are still missing, go to the "i" symbol -> Diagnostics -> Data reset -> Reset Company settings.

          

 



    • Related Articles

    • Drawer Entry (Cash In/Cash Out)

      This article helps you learn how to Add Cash in and Take Cash out of the drawer when a sale is not made. We call it as Drawer Entry in our System. Where do we find this information in the Back Office ?
    • Cash Drawer

      In this article, you will learn how to open cash drawer using franpos.
    • Cash Drawer Android App

      In this article, you will learn how to use cash drawer using franpos.
    • Using the Cash Drawer

      To open the drawer to start, open the context menu by tapping the "..." button near the bottom left of the main register screen. Alternatively, if the drawer is closed, it will be opened automatically as soon the "Charge" button is tapped. Both ...
    • Drawer Entry Back Office

      In this training you will learn how to put cash in and cash out of your register with no transaction is occurring. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Click the ‘3 dots ‘ Select ‘Drawer entry' Cash in Select ‘Cash ...