Back office not working as expected / Clear cache in Chrome browser

Back office not working as expected / Clear cache in Chrome browser

If something is not working on my.franpos.com, throwing any kind of error message or not responding, please try clearing site data in your browser.

To do that, please follow these 4 simple steps:

1) Click on the settings icon next to the URL.




2) Select "Cookies and site data."



3) Click on "Manage on-device site data."



4) Delete Franpos-related data.



After that, please log in as usual and check if the issue persists. If it does, please inform us by emailing support@franpos.com and provide the steps to reproduce the error.


    • Related Articles

    • Default Browser for the Back Office

      Inside the Register application, you can choose how the Back Office button opens. There are two available options: Chrome Browser (Recommended) – Better performance, but may be not available on all devices. Built-In Browser (Legacy) – Older embedded ...

    • How to Refresh Browser

      Google Chrome: You can press the circular arrow icon located in the address bar, usually on the left side. Alternatively, you can press the CTRL + F5 key on your keyboard. Mozilla Firefox: Similar to Chrome, there's a circular arrow icon in the ...

    • How to Allow Notifications in the Back Office to Receive Real-Time Updates

      Overview When you access the back office, you may see a pop-up message that says: "You need to allow notifications to receive real-time messages/status updates." This message prompts you to enable browser notifications so you can receive real-time ...

    • Automated “We Miss You” Campaign (Win-Back SMS)

      ? Automated “We Miss You” Campaign (Win-Back SMS) Automatically re-engage customers who haven’t visited in a while. Send a friendly text with a discount code after X days of inactivity. What it does Finds customers who haven’t returned after X days. ...

    • Enabling Multi-location Store Pickup

      In this article you will learn how to enable and set up Multi-location Store Pickup. First, navigate to back office Settings >> Delivery settings (direct link https://my.franpos.com/DeliverySettings ) In Delivery Settings, scroll down to Pickup ...