Customer's cell phone is marked as undeliverable.

In this article, we are going to provide a couple of examples of why a customer's cell phone may be marked as undeliverable and how you can fix it.

1. Customer's cell phone is not valid or active anymore.
2. When the system tried to send a message to the customer's cell phone, the customer's phone was off, or out of service.
3. The customer marked the store's phone number as spam.

There are other reasons why a customer's cell phone may be marked as undeliverable, but we provided the most common examples as an illustration.

If you faced this issue when sending a message to a customer and you are sure that the customer's cell phone is valid, please follow these steps:

      1. Go to my.franpos.com -> Reports -> Unsubscribed/Undeliverable Customers on Campaigns Report -> UNDELIVERABLE tab.

      2. Search for the customer by their first or last name.

      3. Fill out the checkbox next to the customer's profile -> Batch Actions -> Clear the "Undeliverable" mark.

Important - this process will not guarantee that after this process, customers are going to start receiving text messages. If the system tries to send a text message to a customer and the text message delivery fails, the phone number will be marked as undelivered again.

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