Customer's cell phone is marked as undeliverable.

In this article, we are going to provide a couple of examples of why a customer's cell phone may be marked as undeliverable and how you can fix it.

1. Customer's cell phone is not valid or active anymore.
2. When the system tried to send a message to the customer's cell phone, the customer's phone was off, or out of service.
3. The customer marked the store's phone number as spam.

There are other reasons why a customer's cell phone may be marked as undeliverable, but we provided the most common examples as an illustration.

If you faced this issue when sending a message to a customer and you are sure that the customer's cell phone is valid, please follow these steps:

      1. Go to my.franpos.com -> Reports -> Unsubscribed/Undeliverable Customers on Campaigns Report -> UNDELIVERABLE tab.

      2. Search for the customer by their first or last name.

      3. Fill out the checkbox next to the customer's profile -> Batch Actions -> Clear the "Undeliverable" mark.

Important - this process will not guarantee that after this process, customers are going to start receiving text messages. If the system tries to send a text message to a customer and the text message delivery fails, the phone number will be marked as undelivered again.

• Related Articles

• Form Customization - Customer/Employee

  The Customize customer/employee fields page allows the user to customize the fields within the Employee, Customer, or Secondary Contact (Salon only) profiles. This page also allows you to make changes such as fields being mandatory or shown to ...

• Add Customer

  Franpos collects and manages customer information for you. It allows you to view and edit contact information, purchase history, and keep notes on each customer. In this training, you will learn how to view customer information. In the app screen, ...

• Add Customer

  Franpos collects and manages customer information for you. It allows you to view and edit contact information, purchase history, and keep notes on each customer. View customer In this training, you will learn how to view customer information. On your ...

• Delete Customers Expired/Incorrect Card on file

  Delete Customers Expired/Incorrect Card on file This article helps you learn how to Delete any of your Customers Expired/Incorrect Card which is on file. 1. Please click on Reports and then go to Manage Credit Card 2. Please type in any of the ...

• Mass merge duplicates customers

  This operation cannot be undone This article will show you how to mass-merge customers using the back office as an administrator. Go to the Customer page Click on Merge duplicates Select which parameter will be used to merge customers 3. Click ...