Grooming Appointment

Grooming Appointment

How to book a grooming appointment on the FranPOS tablet  


Select Booking from the left sidebar

Touch “Book”

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Enter in information into the required fields – 

  1. Select a customer
  2. Open the customer profile
  1. Can add a new pet
  2. View pets
  3. View past tickets
  4. View past appointments
  5. Add a note
  6. Update customer profile
  1. Select an appointment type
  1. First Visit
  2. New Request
  3. Online Booking
  4. Return Visit
  5. Walk-In
  1. Verify the date and time of the appointment
  2. Select the provider
  3. Select a category of grooming services
  4. Select the grooming service
  5. Select and add an Add-on service (if applicable)
  6. Add any order level notes
  7. Select SAVE to complete the grooming appointment


Select your newly created grooming appointment from the booking dashboard

Triangle appears for – 

  1. Alerts
  2. Missing dates
  3. Incomplete waiver

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  1. View the appointment details
  2. Select Notes if you need add new or create an alert
  3. Check-in the appointment


A pop-up will appear asking if you would like to start the service

Note that the color of the appointment will also change on the dashboard

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Select the grooming appointment again after the service is complete

  1. Review the service details
  2. Add any new notes or alerts
  3. Notify the pet owner

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  1. Complete the service

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You can now select “Check out now” or “Add to cart”

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The grooming service Is now available in the cart

  1. Add products to the order
  2. Update grooming pricing
  3. Add a discount
  4. Pay for the grooming service (Charge)
  5. Place the order on Hold from the tablet and pick it up on the dual screen unit

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Add a Pet to the customer profile


  1. Select the customer
  1. Left sidebar > search for the customer
  2. Open customer profile under the grooming appointment
  3. Select the customer tab at top of the tablet screen
  1. Use the three-dot menu to open available options

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  1. Select “Add my pets”
  1. Enter in a first name
  2. Add date of birth
  3. Add gender
  4. Complete applicable medical information like rabies date and vet information

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  1. View the new pet under the customers profile

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