Select Booking from the left sidebar
Touch “Book”
![Graphical user interface, application, TeamsDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp9cb1079f73504c20aa676e9382d0de61)
Enter in information into the required fields –
- Select a customer
- Open the customer profile
- Can add a new pet
- View pets
- View past tickets
- View past appointments
- Add a note
- Update customer profile
- Select an appointment type
- First Visit
- New Request
- Online Booking
- Return Visit
- Walk-In
- Verify the date and time of the appointment
- Select the provider
- Select a category of grooming services
- Select the grooming service
- Select and add an Add-on service (if applicable)
- Add any order level notes
- Select SAVE to complete the grooming appointment
![](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp992d9a2a8a09400ebaf6d1709b48afb0)
Select your newly created grooming appointment from the booking dashboard
Triangle appears for –
- Alerts
- Missing dates
- Incomplete waiver
![A picture containing tableDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpd1b3e7ae49c14ffcb42097841b62e39f)
- View the appointment details
- Select Notes if you need add new or create an alert
- Check-in the appointment
![](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp196ef3ca64064f3f84159d6dab7ad29f)
A pop-up will appear asking if you would like to start the service
Note that the color of the appointment will also change on the dashboard
![Graphical user interface, text, application, emailDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp7a8d055401ba4fd8b391222cbdaa3bce)
Select the grooming appointment again after the service is complete
- Review the service details
- Add any new notes or alerts
- Notify the pet owner
![Graphical user interface, text, application, emailDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp8e9b6a6be3a84065b96ec2fa01b6af0d)
- Complete the service
![Graphical user interface, text, applicationDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp0ce88df8af44405490897d94b8213301)
You can now select “Check out now” or “Add to cart”
![Graphical user interfaceDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cp163aa03b5fe04820a0f41a49fd6fe055)
The grooming service Is now available in the cart
- Add products to the order
- Update grooming pricing
- Add a discount
- Pay for the grooming service (Charge)
- Place the order on Hold from the tablet and pick it up on the dual screen unit
![ChartDescription automatically generated with medium confidence](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpd565f4cf1734446db4ea4a2ea3dd55ef)
Add a Pet to the customer profile
- Select the customer
- Left sidebar > search for the customer
- Open customer profile under the grooming appointment
- Select the customer tab at top of the tablet screen
- Use the three-dot menu to open available options
![Graphical user interface, text, application, emailDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpf257bb379956423dbc4bacb63bb6ae87)
![Graphical user interface, text, application, emailDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpf80e39fc11b64287893e9a49f65e7752)
- Select “Add my pets”
- Enter in a first name
- Add date of birth
- Add gender
- Complete applicable medical information like rabies date and vet information
![Graphical user interface, applicationDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpdfd94c6369654200a12ee4c7716ac7e6)
![Graphical user interfaceDescription automatically generated with low confidence](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpd204942f460b42e187a8bace4a53b5ec)
- View the new pet under the customers profile
![Graphical user interface, text, applicationDescription automatically generated](https://support.franpos.com/DocsDisplay?zgId=696920360&mode=inline&blockId=rw4cpa6d3326cf5724145acc6d0b13aaf9e64)