Install QuickSupport on iCR
In case when someone need to remote into your iCR you need to install the QuickSupport on your device. First you need to switch iCR to Admin mode, you can do that following this article: https://support.franpos.com/portal/en/kb/articles/icr-i-connect-pos-user-mode-to-admin-mode
After that, please follow those steps:
1) Open web browser on your iCR and go to apps.franpos.com
2) Scroll to bottom of the list and click on "TeamViewer QuickSupport"
3) After "teamviewer_qs (1).apk" will be downloaded on your iCR please open it and install it.
4) Go back to apps.franpos.com page and click on TeamViewer Add-On iCR
5) After "teamviewer_qs_addon_icr.apk" will be downloaded on your iCR please open it and install it.
After that you can open QuickSupport app on your iCR and grant remote access to your device.
3) After "teamviewer_qs (1).apk" will be downloaded on your iCR please open it and install it.
4) Go back to apps.franpos.com page and click on TeamViewer Add-On iCR
5) After "teamviewer_qs_addon_icr.apk" will be downloaded on your iCR please open it and install it.
After that you can open QuickSupport app on your iCR and grant remote access to your device.
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