Local Sync orders not communicating between registers
Steps to fix orders not appearing on Hold
1. ON SERVER SIDE:
o SELECT (i)
o SELECT RESTART
o WAIT 30 SECONDS
2. ON CLIENT SIDE:
o SELECT (i)
o SELECT RESTART
3. ON CLIENT SIDE (IF
NECESSARY)
o SELECT SETTINGS
o SELECT DEVICES
o SELECT LOCAL SYNC SERVER
o PRESS STOP CONNECTING TO
SERVER
o PRESS KEEP CONNECTING TO
SERVER
Related Articles
QSR Drive Thru Sync Register Set up
Follow the steps below to enable local sync communication between your DT registers. Local sync should be turned off and kept off at front of house registers. Steps on DT1 (drawer side): On register go to Settings > Devices > Local Sync Server Turn ...
Orders Throttling
This article will show you how to Enable Orders Throttling. It will help the kitchen not get overloaded and enable the ability to Auto-Print Kitchen Receipts when eCommerce order arrives Prerequisite - Enabling eCommerce / Having an eCommerce payment ...
Orders Throttling (Retail)
How to Enable Orders Throttling for Products That Require Preparation Time (Retail e-Commerce) If you're selling products that require advance preparation time—like custom items, perishable goods, or services—you can manage customer expectations and ...
Register Sync
In order to sync transactions and customer information to other devices, the system will need to sync. The system will automatically sync every 15 minutes. Additionally, you can manually prompt it to sync the most current information at any time by ...
Set up eCommerce Orders on Your Register Settings
Make sure the delivery set up is done on the back office first: https://support.franpos.com/portal/en/kb/articles/ecommerce-delivery To start receiving eCommerce orders on your register, follow these steps: Step 1: Navigate to eCommerce Settings 1. ...