Orders Throttling

Orders Throttling

This article will show you how to Enable Orders Throttling. It will help the kitchen not get overloaded and enable the ability to Auto-Print Kitchen Receipts when eCommerce order arrives

Prerequisite - Enabling eCommerce / Having an eCommerce payment provider

Proceed to Settings > eCommerce on https://my.franpos.com

At the bottom of the screen turn on “Enable Orders Throttling”

  1. Default Preparation Time - Amount of time it will take to prepare the food/item
  2. Lead Time – Amount of time before the order is to be picked up that the receipt will print in the kitchen or post to the KDS
  3. Conditional orders preparation time tiers – Ability to define longer prep times by Category. For example, Grilled Chicken taking longer to prep from scratch versus an order of French fries
  4. Max items qty in cart allowed – Maximum number of items you have in the cart at one time
  5. Kitchen bandwidth – Amount of orders the kitchen can prepare simultaneously per slot time
  6. Slot time – Timeframe in which you can accept the amount of orders setup under bandwidth. Suggested to match default average preparation time
  7. Maximum slot shifting allowed - Defines the amount of time simultaneous orders will be moved before they are rejected and placed into the next set of time.


    • Related Articles

    • Local Sync orders not communicating between registers

      Steps to fix orders not appearing on Hold 1.     ON SERVER SIDE: o   SELECT (i) o   SELECT RESTART o   WAIT 30 SECONDS   2.     ON CLIENT SIDE: o   SELECT (i) o   SELECT RESTART   3.     ON CLIENT SIDE (IF NECESSARY) o   SELECT SETTINGS o   SELECT ...
    • Orders no longer coming back to the kitchen

      1.     GO TO THE KITCHEN TABLET AND PRESS   2.     TOUCH SEARCH WHEN ASKED TO CONNECT TO ANOTHER DEVICE 3.     SELECT ALL DEVICES AVAILABLE AND PRESS CONNECT
    • Realtime (Instant) Syncing of Transaction on PAX A920

      In order to instantly sync the transaction to the back office from your PAX A920 device please follow the steps below - 1. Once logged in please click on the 3 lines button beside register  2. Once the drop down is opened please click on "Settings" ...
    • eCommerce Order Fulfillment

      In this training, you will learn how to configure your register to receive online order tickets. On your register navigate to Settings >> eCommerce 1. Enable Receive ecommerce orders on this device to be notified with online order tickets. 2. Make ...
    • Using Tip Adjust with Square Payments

      In this article we will show you how to do a preauthorization and tip adjust post order ***Tip Adjust toggle under Settings > Features must be on before placing any orders*** To place the initial delivery order –       1. Select or add a customer to ...