Powa T25 Set Up Guide

Powa T25 Set Up Guide

 

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Congratulations on your purchase of the PowaPOS T25! You now have what you need to make your business a success, including:

  1. Tablet mount supporting iPad tablets
  2. (Optional) Barcode scanner
  3. Receipt printer
  4. (Optional) Cash drawer

 

INSTALLATION

PAPER

To install paper for the receipt printer or replace an empty paper roll, do the following:

  1. Remove the barcode scanner from the base.
  2. Lift the base cover by placing your thumbs into the opening and lifting upwards.
  3. If necessary, remove the empty paper roll.
  4. Insert a new paper roll with the loose end of the paper coming from underneath the roll through the front opening.
  5. Close the base lid and tear downwards to tear off excess printer paper.
  6. If desired, place the barcode scanner on the base.

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SCANNER

The scanner can be used as a mounted or a handheld device. When used as a handheld, you must hold down the button to scan an item. If the scanner does not appear to be functioning, press and hold the button for five seconds to turn the scanner on. To mount the barcode scanner, do the following:

  1. Place the barcode scanner into the slot at the top of the base using the notch to secure placement.
  2. The barcode scanner can be placed with the scan window facing either the left or the right side of the base.

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If the scanner is not functioning it may need to be paired with the tablet. To pair the scanner with the tablet, do the following:

  1. On your tablet, go to the Settings menu.
  2. Go to Bluetooth settings. (Bluetooth settings may be located under the Connections menu).
  3. Set the tablet to Pair, Make Visible, or Discoverable to view devices.
  4. Select the Powa POS device. If there are multiple scanners within Bluetooth range, select your unit’s specific scanner as identified by the ID number located on the bottom of the scanner.

TABLET

To install an iPad, do the following:

  1. Select the lightning cable for an iPad 4 or iPad Air. Pass the cable through the routing grooves and openings of the tablet mount. The cable connects to the USB port than is located where the T25 pole connects to the tablet mount.
  2. Reach underneath the tablet mount and pull the silver handle on the back downwards to fully extend the mount. If the handle does not move, there is a silver lock that secures the silver handle. Use a coin and make a quarter-turn to release the silver handle.
  3. Place and center the tablet on the mount with the tablet’s charging port facing the bottom or either side, depending on the tablet’s charging port location.
  4. While pulling down the silver handle, push the top of the mount downwards to secure the tablet.
  5. Release the silver handle.
  6. Turn on tablet.
  7. Plug in the power cable.

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CONNECTIONS

Connections for power and external accessories are on the underside of the Powa POS T25. To access any of these connection ports, do the following:

  1. If mounted, remove the barcode scanner from the Powa POS T25 and set it aside.
  2. Pick up the Powa POS T25 with two hands and carefully turn it on its side.
  3. Connect the cables to the correct ports and route the cables through the groove on the underside of the Powa POS T25.
  4. Place the Powa POS T25 right-side up and mount the barcode scanner.

 

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POWER

Turn on tablet before proceeding. To connect power to the PowaPOS T25, do the following:

  1. Follow steps 1-3 under Connections. Plug the DC cable of the power supply into the Power port on the underside of the Powa POS T25.
  2. Connect the AC power cable into the power supply socket and into an electrical outlet.

CASH DRAWER

The cash drawer is an optional accessory used to support cash payments. To connect the cash drawer to the PowaPOS T25, do the following:

  1. Follow the steps under Connections and use the port labeled Cash Drawer.
  2. Plug the other end of the cable into the connection on the top of the cash drawer.
  3. Place the Powa POS T25 on top of the cash drawer.

 

 

ADJUSTING THE TABLET

SWIVELING AND TILTING THE BASE

The Powa POS T25 can rotate 180 degrees counterclockwise from the start (cashier facing) position to the consumer facing position. To swivel the base, do the following:

  1. Place your hands on each side of the base.
  2. Firmly but gently rotate the base counterclockwise.

The Powa POS T25 display screen can be tilted. To tilt the display screen, do the following:

  1. Firmly hold both tablet sides or place one hand on the top or bottom of the mount with the other hand holding down the base.
  2. Press forward or back to adjust the tilt of the display screen.

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USING THE BARCODE SCANNER

The barcode scanner can be used as a mounted or a handheld device. If the scanner does not appear to be functioning, press and hold the button for five seconds to turn the scanner on.

MOUNTED

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HANDHELD

 

If the barcode scanner is being used as a handheld, it’s only active when you hold the button. To scan an item, do the following:

  1. Hold the button and point the scanner at the item’s barcode.
  2. The red light from the barcode scanner should be seen on the item’s barcode.
  3. After a slight delay, the item should scan properly and be visible on the tablet

 

 

MERCHANT CHECKLIST

The items below serve as a checklist for merchants and/or VARs who’ll be installing the Powa POS T25 onsite. These are best practices to ensure the full POS solution (software, hardware, processing) is functioning as expected and will not interrupt the flow of business.

Item Description
Did you get the right part numbers from POS Portal? Make sure you received all the correct part numbers from your distributor (e.g. T25, S10 Scanner, Cash Drawer, Cash Drawer Cable, Tablet cable, etc.).
Do you have the right cash drawer? The T25 is compatible with 24V cash drawers using Epson printer cables.   Ensure you are using a certified cash drawer and cable combination to avoid any damage to the T25 or the cash drawer.
Dedicate a Data Line Many merchants will offer free WiFi to their customers. iConnect POS will require a WiFi connection to process transactions. To avoid connectivity issues due to limited or over-used bandwidth, it is recommended that you dedicate a data line for use by iConnect POS and devices only.   This will also add an additional level of security.
Charge your iPad Make sure you charge your iPad. iPads will not power up until they have at least a 7% charge. The T25 will charge the iPad when plugged in, however at a slower rate than the standard AC Power adapter that is provided by Apple.
Bluetooth Devices Synced? Ensure that any Bluetooth devices being used with the iConnect POS app and T25 are synced to the iPad (e.g. Powa S10 Scanner, third party magstripe readers, etc.). If the iPad is not recognizing the device in the Settings, restart the Bluetooth device and recheck.
Test iConnect POS App Make sure you have run through several test transactions and reports to ensure your new iConnect POS, T25, and payment gateway are functioning as expected.
Start selling If all of the above items check out, you are ready to start using iConnect POS and T25. The rest is up to you.

TROUBLESHOOTING

TABLET INSTALLATION DIFFICULTIES

If you are having difficulty installing a tablet because the tablet mount will not extend, you need to unlock the handle lock on the rear of the tablet mount. To unlock the handle lock, use a coin and make a quarter-turn so that the lock is in the unlocked (horizontal) position.

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If the wrong power cable is connected to the Powa POS T25 for your tablet, then you need to replace it with the appropriate cable for your tablet. To change the cable, do the following:

  1. If installed, remove the tablet from the mount. To remove the tablet, unlock the handle lock on the rear of the mount, pull the silver handle downwards, and then remove the tablet.
  2. Remove the micro USB or 30 pin lightning cable from the neck of the Powa POS T25.
  3. Attach the appropriate cable, micro USB for Android or 30 pin lightning for iPad, into the neck of the Powa POS T25.
  4. Reinstall the tablet using the directions in Tablet Installation and connect the new power cable.

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If the charging port on your tablet is on the left or right side after being mounted, you need to remove the power cable from the routing grooves and openings of the tablet mount. To properly route the cable, do the following:

  1. If installed, remove the tablet from the mount. To remove the tablet, unlock the handle lock on the rear of the mount, pull the silver handle downwards, and then remove the tablet.
  2. Pass the power cable through the opening in the tablet stand so that the entire cable is behind the tablet stand.
  3. Reinstall the tablet using the directions in Tablet Installation.
  4. Route the power cable around the tablet stand and connect the cable to the charging port.

TABLET DOES NOT FUNCTION

If the Powa POS T25 is not functioning properly, try the following:

  • Verify the PowaPOS T25’s power cable is connected to an electrical outlet and the Power port on the underside of the PowaPOS T25.
  • Verify the tablet’s power cable is connected to the neck of the PowaPOS T25 and to the tablet’s charging port.

If the tablet is not connected to the internet, refer to the tablet’s user manual for instructions on enabling wireless and connecting to a network.

SCANNER DIFFICULTIES

If you are having difficulties with powering on the scanner, hold the scanner’s button for five seconds to power it on. If the scanner does not power on, then the scanner’s internal battery is discharged.

If you need to charge the scanner, place the scanner on the Powa POS T25 scanner mount and make sure it is properly seated to begin charging.

If you are having difficulty scanning a barcode, try to scan the barcode at a different range between 8 and 20 inches.

Use the following table for descriptions of the light around the scanner button:

LIGHT DESCRIPTION
blinking red The scanner battery is low. Place the scanner on the Powa POS T25 scanner mount and make sure it is properly seated to begin charging.
solid red The scanner is charging.
blinking blue The scanner does not have a bluetooth connection with the tablet. Refer to the tablet’s user manual for instructions on enabling bluetooth and pairing the tablet with the scanner. The scanner is identifiable by its serial number.
solid blue The battery is fully charged.

 

PRINTER DIFFICULTIES

If the receipt printer is not functioning properly, try the following:

  • Verify the Powa POS T25’s AC power cable is connected to an electrical outlet and the Power port on the underside of the Powa POS T25.
  • Open the base of the Powa POS T25 and verify that the receipt printer is not out of paper and the paper is not jammed. If necessary, remove the damaged paper or add more paper by following the instructions in Paper Installation.
  • If you are still having trouble, power down the tablet and remove the power from the Powa POS T25. Plug the power back into the Powa POS T25 and power on the tablet. Try again to print the receipt.

If receipts do not tear evenly, tear receipts with a quick and firm downward motion, towards either the left or right side.

CASH DRAWER DIFFICULTIES

If the cash drawer does not open, try the following:

  • Verify the cable is connected to both the cash drawer and the Cash Drawer port on the underside of the Powa POS T25.
  • Verify the cash drawer key lock is in the operating position, not the locked position.
  • If you are still having trouble, power down the tablet and remove the power from the Powa POS T25. Plug the power back into the Powa POS T25 and turn on the tablet. Try again to open the cash drawer.
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