Congratulations on your purchase of the PowaPOS T25! You now have what you need to make your business a success, including:
To install paper for the receipt printer or replace an empty paper roll, do the following:
The scanner can be used as a mounted or a handheld device. When used as a handheld, you must hold down the button to scan an item. If the scanner does not appear to be functioning, press and hold the button for five seconds to turn the scanner on. To mount the barcode scanner, do the following:
If the scanner is not functioning it may need to be paired with the tablet. To pair the scanner with the tablet, do the following:
To install an iPad, do the following:
Connections for power and external accessories are on the underside of the Powa POS T25. To access any of these connection ports, do the following:
Turn on tablet before proceeding. To connect power to the PowaPOS T25, do the following:
The cash drawer is an optional accessory used to support cash payments. To connect the cash drawer to the PowaPOS T25, do the following:
The Powa POS T25 can rotate 180 degrees counterclockwise from the start (cashier facing) position to the consumer facing position. To swivel the base, do the following:
The Powa POS T25 display screen can be tilted. To tilt the display screen, do the following:
The barcode scanner can be used as a mounted or a handheld device. If the scanner does not appear to be functioning, press and hold the button for five seconds to turn the scanner on.
If the barcode scanner is being used as a handheld, it’s only active when you hold the button. To scan an item, do the following:
The items below serve as a checklist for merchants and/or VARs who’ll be installing the Powa POS T25 onsite. These are best practices to ensure the full POS solution (software, hardware, processing) is functioning as expected and will not interrupt the flow of business.
|Did you get the right part numbers from POS Portal?||Make sure you received all the correct part numbers from your distributor (e.g. T25, S10 Scanner, Cash Drawer, Cash Drawer Cable, Tablet cable, etc.).|
|Do you have the right cash drawer?||The T25 is compatible with 24V cash drawers using Epson printer cables. Ensure you are using a certified cash drawer and cable combination to avoid any damage to the T25 or the cash drawer.|
|Dedicate a Data Line||Many merchants will offer free WiFi to their customers. iConnect POS will require a WiFi connection to process transactions. To avoid connectivity issues due to limited or over-used bandwidth, it is recommended that you dedicate a data line for use by iConnect POS and devices only. This will also add an additional level of security.|
|Charge your iPad||Make sure you charge your iPad. iPads will not power up until they have at least a 7% charge. The T25 will charge the iPad when plugged in, however at a slower rate than the standard AC Power adapter that is provided by Apple.|
|Bluetooth Devices Synced?||Ensure that any Bluetooth devices being used with the iConnect POS app and T25 are synced to the iPad (e.g. Powa S10 Scanner, third party magstripe readers, etc.). If the iPad is not recognizing the device in the Settings, restart the Bluetooth device and recheck.|
|Test iConnect POS App||Make sure you have run through several test transactions and reports to ensure your new iConnect POS, T25, and payment gateway are functioning as expected.|
|Start selling||If all of the above items check out, you are ready to start using iConnect POS and T25. The rest is up to you.|
If you are having difficulty installing a tablet because the tablet mount will not extend, you need to unlock the handle lock on the rear of the tablet mount. To unlock the handle lock, use a coin and make a quarter-turn so that the lock is in the unlocked (horizontal) position.
If the wrong power cable is connected to the Powa POS T25 for your tablet, then you need to replace it with the appropriate cable for your tablet. To change the cable, do the following:
If the charging port on your tablet is on the left or right side after being mounted, you need to remove the power cable from the routing grooves and openings of the tablet mount. To properly route the cable, do the following:
If the Powa POS T25 is not functioning properly, try the following:
If the tablet is not connected to the internet, refer to the tablet’s user manual for instructions on enabling wireless and connecting to a network.
If you are having difficulties with powering on the scanner, hold the scanner’s button for five seconds to power it on. If the scanner does not power on, then the scanner’s internal battery is discharged.
If you need to charge the scanner, place the scanner on the Powa POS T25 scanner mount and make sure it is properly seated to begin charging.
If you are having difficulty scanning a barcode, try to scan the barcode at a different range between 8 and 20 inches.
Use the following table for descriptions of the light around the scanner button:
|blinking red||The scanner battery is low. Place the scanner on the Powa POS T25 scanner mount and make sure it is properly seated to begin charging.|
|solid red||The scanner is charging.|
|blinking blue||The scanner does not have a bluetooth connection with the tablet. Refer to the tablet’s user manual for instructions on enabling bluetooth and pairing the tablet with the scanner. The scanner is identifiable by its serial number.|
|solid blue||The battery is fully charged.|
If the receipt printer is not functioning properly, try the following:
If receipts do not tear evenly, tear receipts with a quick and firm downward motion, towards either the left or right side.
If the cash drawer does not open, try the following: