Refund/return reasons

Refund/return reasons

In this article you will learn how to setup a more in-depth Refund/Return system in Franpos.

By default the Return system is set to a Legacy (simple) one. When refunding an item you will have two options on item:  RMA or Return to Stock 

This will look like this on the register: 



The reason selected will be shown in the Returned items report ( https://my.franpos.com/ReturnedItemsReport ) in the back office

To setup more customized reasons and dispositions, you need to enable the feature first. For this go to back office Settings >> Company settings >> Additional settings tab, then navigate to Register settings section and select the Return type as 'Use Return disposition' and click Save at the bottom:




This will show a new option in the back office Settings called 'Return disposition':




In this new settings option, you will find predefined Dispositions and Reasons already created for use: 





You can create a custom Dispositions/Reasons by clicking on the '+' button in the respected tabs, or delete existing ones if you do not need them.
After this setup, when an item is being refunded on the Register, new fields for Return reason and disposition must be filled out before processing a refund: 

1.



2.


3.



Selected reason/disposition will be shown in the Returned items report ( https://my.franpos.com/ReturnedItemsReport ):

​

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