Refund Transaction

Refund Transaction

In this training, you will learn how to do a refund for a transaction. Select the ticket option and select the ticket that you want to refund. 

  1.  Select a ticket option in the Register app, and select the ticket that you want to refund.
  2. Click on that ticket and select vertical triple dots on top right corner



  3. Select ‘Process refund/return’



  4. Select which items you wish to refund and select "REFUND" , if you want to refund whole ticket  select "REFUND ALL"




    5. Tap "Refund" 



    6. Select payment method, that you will be using to refund money to customer

     

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