Remove Tips at the time of Refund
This article helps you learn how to remove tips at the time of Refunding a Ticket/Order. If you do not want to refund the Tips but okay to refund the ticket/order please follow these steps.
In this training, you will learn how to do a refund for a transaction. Select Ticket option Select a ticket or search for the ticket that you want to refund Click on that ticket and select vertical triple dots on top right corner Select ‘Make Refund’ ...
Refund Transaction (Back office)
In this training, you will learn how to refund a transaction for your store. Tickets Select date of the transaction that happened Type the ticket number if you knew alterative use advance option by searching by name if you have added a new customer ...
Refund Transaction on Gift card
In this training, you will learn how to do a refund on a gift card. Go to Ticket tab on you register & Select Ticket you want to do a refund. Tab on Ticket to open, then press the 3 dots. Select make a refund for that ticket. Once you press refund ...
Basic Ticket handling
Every Agent should follow some simple guidelines on how to respond to a customers ticket. This includes greeting and thanking the customer for contacting us. We also want to make sure that we address ALL of their concerns. If there are any questions ...