Refund without ticket

Refund without ticket

In this article, you will learn how to do a refund without a ticket. 

  1. Select the item that you want to refund

  2. Once this item is in your cart, tap on this item

  3. You will see an edit page
  4. Adjust the quantity to a negative value to refund the quantity that was purchased previously.

  5. Press Save, then Refund and finish the transaction

       


    • Related Articles

    • Refund and Warranty Policy

      Refund and Warranty Policy At Franpos, we are committed to ensuring your satisfaction with our products and services. Below are the details of our refund and warranty policies: Hardware Refund Policy Full Refund We offer a full refund for items ...

    • Protect Your Business with Refund Fraud Protection

      Introduction To protect your business from refund scams, we have introduced the Refund Fraud Protection feature. Scammers have been calling businesses and requesting large refunds to their cards. To prevent this, you can now set a Standalone Refund ...

    • Remove Tips at the time of Refund

      This article helps you learn how to remove tips at the time of Refunding a Ticket/Order. If you do not want to refund the Tips but okay to refund the ticket/order please follow these steps.

    • Ticket - Refund (Back-office)

      In this training, you will learn how to refund ticket from the back-office. Tickets Select Date by Quick date or Start and End Enter the 'Ticket number' Press 'Generate' You should see that transaction appear Click on ticket 6.Select three dots on ...

    • Refund/return reasons

      In this article you will learn how to setup a more in-depth Refund/Return system in Franpos. By default the Return system is set to a Legacy (simple) one. When refunding an item you will have two options on item: RMA or Return to Stock This will look ...