Reset Database

Reset Database

Resetting the Database will cause all local records, that are not synced, to be deleted (sales, customers, appointments etc.). 

In order to delete the database, please follow the steps below:

  1. Tap the i-icon (info icon) on your Register.
  2. Tap on Diagnostics.
  3. Tap on Reset Database

You will be logged out of your app and you can immediately sign in again.

2018-07-06_0947.png

2018-07-06_0948.png

2018-07-06_0948_001.png

 

Please note: You can allow others to reset the database by making changes to their access permission. This requires pin codes to be enabled on the company account.

    • Related Articles

    • DATABASE RESET ( DO NOT perform this unless advised and approved by Franpos team )

      DATABASE RESET ( DO NOT perform this unless advised and approved by Franpos team )
    • Send Database ( From POS Register App )

      Send Database ( From POS Register App ) This article helps you send Database from the POS Register app to Franpos Team when needed to investigate the issue store reported.
    • App Database Maintenance

      In an on-going process of improving the performance of our app, franpos will now automatically run a database maintenance.  What does this mean? Tickets from transactions are synced with our servers every 15 minutes. However, our app also stores ...
    • How to Reset Franpos Password?

      In order to reset your password, please click on https://my.franpos.com. Once there, please click on "Forgot your password?" and enter your email address. Please click on the "Reset"-Button and you will receive a reset password email from us. Please ...
    • Incorrect schedule on a booking screen

      In this article we will show how to fix the issue when you see incorrect schedule on your booking screen (For example your working hours 09:00 AM - 05:00PM and booking screen inside Register app showing 08:00 AM - 04:00PM). 1. Check on the back ...