Ticket - Refund (Back-office)

Ticket - Refund (Back-office)

In this training, you will learn how to refund ticket from the back-office.

  • Tickets
  1. Select Date by Quick date or Start and End 
  2. Enter the 'Ticket number' 
  3. Press 'Generate' 
  4. You should see that transaction appear
  5. Click on ticket 

     6.Select three dots on top right corner 

     7.Select Refund


 

 


    • Related Articles

    • Refund/return reasons

      In this article you will learn how to setup a more in-depth Refund/Return system in Franpos. By default the Return system is set to a Legacy (simple) one. When refunding an item you will have two options on item: RMA or Return to Stock This will look ...
    • Tickets - View (Back-office)

      The back office features a section where all synced tickets from the POS displayed. Receipts can be printed from this section. Tickets Select date by Quick date or Start and End Click ‘Generate’ The table should appear on your store sales Using ...
    • Remove Tips at the time of Refund

      This article helps you learn how to remove tips at the time of Refunding a Ticket/Order. If you do not want to refund the Tips but okay to refund the ticket/order please follow these steps.
    • Enabling Multi-location Store Pickup

      In this article you will learn how to enable and set up Multi-location Store Pickup. First, navigate to back office Settings >> Delivery settings (direct link https://my.franpos.com/DeliverySettings ) In Delivery Settings, scroll down to Pickup ...
    • Refund without ticket

      In this article, you will learn how to do a refund without a ticket. Select the item that you want to refund Once this item is in your cart, tap on this item You will see an edit page Adjust the quantity to a negative value to refund the quantity ...