Walk-in Queue (Android)

Walk-in Queue (Android)

The walk-in queue allows you to present a list of customers that have checked-in to your store through the walk-in app. 

 

You would need to enable the queue in your back office first before you can use it.

1. Log in to your back office and go to Settings > Walk-in

2. On the walk-in settings page, enable "Show queue". 

2018-04-26_0934_001.png

 

3. On this page, you can also turn on "Enable service provider" and "Enable select service".

2018-04-26_0937.png

 

An example of what the Queue looks like below:

01-Checkin-home-queue.png

 

What is this feature capable of?

  • When a customer checks in, the user can allow customers to select a service provider. The walk-in app will only show the service providers scheduled that day.
  • When you allow customers to select a service, the walk-in app will only show services with "Sell Online" enabled.
  • If a customer is 'in service', the customer will be removed from the walk-in app queue

 

The Walk-in app will also calculate the wait time for the customers in the queue

The Logic used to calculate approximate wait time for customer checking in to the walk-in queue works as follows:

  • Only currently working employee is taken into account (based on the schedule)
  • If no service was selected for check-in - the longest service duration is being used
  • Check-in without employee assigned will put to most optimal (lowest wait time) queue - first available employee
  • Check-in with the employee assigned will first be put in the free gap between bookings/previous check-ins, then at the end of the queue to a specified employee
  • Queue screen - wait time is minimum time after which some employee queue will be empty
  • Provider/service selection screen - wait time will be time to start check-in
  • Provider/service selection screen - when check-in group of people (secondary-contacts) - show wait time for each person individually

 

 

 

 

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