General
Update price of future appoitments
By default, when you update prices in your catalog, these changes do not affect existing appointments. If you need to update prices for future appointments that have already been created, please follow these steps: 1) Update the prices for all ...
Using Franpos Backoffice from the mobile devices
When using Franpos from any mobile device, you may encounter inconveniences or issues, such as certain buttons like Save, Cancel, or others being inaccessible. To prevent such issues, please use the Franpos back office in full-screen mode when ...
Discount calculation. Group by item vs Item per line
Hello, In this article, we are going to explain why you may see minor differences in the discount total on the register between grouped items and items per line. Example We will use the same item with a price of $2.79 and a discount of 25.000% to ...
Enabling Multi-location Store Pickup
In this article you will learn how to enable and set up Multi-location Store Pickup. First, navigate to back office Settings >> Delivery settings (direct link https://my.franpos.com/DeliverySettings ) In Delivery Settings, scroll down to Pickup ...
Credit card tokenization notice
There are 3 way a card can be attached to a customer profile. 1) The customer profile is selected during checkout, and the customer pays with a card. 2) Using the add card on file feature under the customer profile. 3) The customer can add a card by ...
Calculate Commission on Item Price versus Discounted Item Price
Calculate Commission on Item Price versus Discounted Item Price In this article you will learn how to make the system calculate commission on discounted item (Product/Service) price. Please login to my.franpos.com using your login credentials and ...
Booking settings
This article helps you find a complete guide on how to set up your Booking. With detailed information from the messaging system and communication with customers, important details from the schedule screen. COMMON SETTINGS – General Controls COMMON ...
Online Booking Setup
Setup Products - Enable Online option for Services - Catalog Products Manage products/services Change Type to “Service” Search Find the Service that you want to offer online - Turn on “Sell Online” Add an eCommerce friendly name Create a detailed ...
Ship Engine Setup Guide
Sign up for Ship Engine at - https://www.shipengine.com/signup/ - Enter in the required fields and select “Create Account” A confirmation email will be sent to your inbox to verify the account. Once confirmed, use the URL to login to your new account ...
Tax by zip code
In this training you will learn how to setup tax by zip code,state. List of zip codes per state - http://www.structnet.com/instructions/zip_min_max_by_state.html Back-office setup (eCommerce tax) 1) Proceed to https://my.franpos.com/TaxSetting 2) ...
Shipping Setup
Shipping Setup (Ship Engine setup at bottom) This article will show you how to setup built-in or Ship Engine shipping for your location Proceed to https://my.franpos.com/DeliverySettings Turn on “Enable Shipping” at the bottom Choose Built-In or ...
Multi-Location Switcher
This article will show you how to enable location switcher for multi-location units Proceed to https://my.franpos.com/AccessPermission Open the desired access permission Under Register – turn on “Allow to switch between locations on Register” Save ...
Configuring Custom payment Methods
In today's training you will learn how to configure custom payment methods Settings >> Payment Methods Navigate to the page titled 'Custom Payment Method' Select the 'Red Plus' button in order to configure a new 'Custom Payment Method' Options ...
eCommerce Delivery Setup
In this training, you will learn how to set up delivery and use the delivery app on your mobile device. First, you must ensure that delivery has been enabled for your eCommerce site. To enable delivery: Settings >> Delivery Settings In Delivery, ...
Tax setting
FranPOS allows you to set tax categories that will be applied to products. Tax categories can contain multiple tax lines. Settings >> Tax Settings Select ‘+’ add icon Add new category name for Tax Click ‘Save’ Select Category you have created Select ...
Company Settings
Company Settings allows you to configure your Franpos Account to suit your Retail, Quick Service Restaurant & Services with additional features built in for your own company. Go to Settings >> Company Settings. Additional Settings Fields Show ...
Payment Methods
Franpos offers a variety of different payment methods. You can enable Cash, Check/money order, Store Credit, Pay later, Gift card, etc. Create your own custom buttons to accept credit, debit, gift cards, cash or any payment type you want for your ...
Square installation (Android)
In this training, you will learn how to integrate square with the franpos register. In Franpos Backoffice Go to Company Settings Payment Method (account must have no CC provider setup). 3. Click on “Activate Square” button, follow the steps to log in ...
Booking Settings - Department type
Service-providing business can use the booking feature to schedule and manage appointments with customers. Add Department Settings >> General >> Booking settings Select ‘+’ icon Name the Department e.g. massage & Add The duration time Click ‘Save’ to ...
Customer Display Ad
Before you can use the Customer Display to display your ads, you need to start setting it up in your back office. Please note: The customer display is controlled by the corporate/main account. Customer Display Info In your Back Office, please go to ...
Unit of Measurement
In this training, you will learn how to enable scale to use for your company. In your Backoffice, go to Company Settings and the Tab "Additional Settings", Scroll to the bottom and find "Enable Bundles/Prepaid packages", and Enable "Units of ...
Form Customization - Customer/Employee
The Customize customer/employee fields page allows the user to customize the fields within the Employee, Customer, or Secondary Contact (Salon only) profiles. This page also allows you to make changes such as fields being mandatory or shown to ...
Retail - Capture signature on Customer Display
In order to capture a signature on your Customer Display or to capture signatures on your Register, please follow the steps below: Pre-requisite:- Login at Back office using my.franpos.com > Dashboard > Settings > Customer Display "Enable signature" ...
GL - Enable/Disable
In this training, you will learn how to enable/disable GL account code feature. 1. To enable this feature, the user has to select the option 'Company Settings' on the lateral menu. 2. Then go to 'Additional settings' and enable 'GL Account Codes'. ...
GL- Permission (AP)
In this training, you will learn how to create account permission. GL Account Codes - Permissions (APs) 1. Merchant/admin have the ability to add security and permissions for GL Account Codes. The type of permission the user has: - Allow view GL ...
Setting up regulatory fees/CRV
Depending on where your business operates, you may have regulatory fees on certain items that you would pass on to the consumer, such as California’s CRV. It is possible to configure tax settings in Franpos to accommodate such a situation. To apply a ...
Membership Setup 1: Enabling membership and billing
This article will show you how to setup your store to sell memberships. First, go to Settings -> Company Settings -> Additional Settings Scroll down to the section titled "Enable Bundles/Prepaid Packages". If your account is properly configured, you ...
Tip settings
Franpos offers different settings to accept tips in ways that suit your business' needs. To enable tips proceed to Settings > Company Settings on the back office. https://my.franpos.com/CompanySetting > 2nd tab
Target Labor Setup
Adding a target labor percentage will display a target labor cost on the Dashboard 1. Proceed to https://my.franpos.com 2. Go to Settings > Company Settings > Additional Settings 3. Setup Target Labor cost percentage (up to 2 decimal pts.) under ...