Sales
Change Rounding on the POS Register and Reporting in Back Office
Change Rounding on the POS Register and Reporting In this article, we will explain how the Change Rounding feature works, how it can be tracked, and how it affects your transactions. Note: This feature is mainly designed for countries like Canada, ...
Cancel a Credit/Debit Refund Transaction
Cancel a Credit/Debit Refund Transaction In this article you will learn how to cancel a refund ticket which is processed using a Credit/Debit card This option is available only on Register version V 4.7.3 and above. Please update the Register version ...
Apply point based discount
1. Select Customer The customer can enter their phone number on the customer display, or you can select the customer from the employee screen. 2. View Points Balance You will see the number of loyalty points the customer has. This information is ...
Calculate Cash Change on Handheld Unit / PAX A920
To calculate cash change on a Handheld unit / PAX A920, follow these steps: Add items to the cart as usual and hit "Charge." Tap on "Paying Now." The number pad will be displayed on the screen. Enter the amount of cash that the customer gives you and ...
Customize Smart Shelves view
In this article, we will show you how to change the sort order of your items displayed on the smart shelves in the Register app. To change the sort order, please tap on the three lines in the Register tab. There are six options available: From A to Z ...
Partial Refund
In this training, we are going to show you how you can made partial refund of the ticket. 1. Select a ticket option in the Register app, and select the ticket that you want to refund. 2. Click on that ticket and select vertical triple dots on the top ...
Employee Split commission (POS)
In this article, we will show you how to split commissions between multiple employees on POS. 1) Add an item or service to the cart. 2) Click on it. 3) Press and hold on "Provider." 4) Select another employee who should receive commission and a ...
Drawer Entry (Cash In/Cash Out)
This article helps you learn how to Add Cash in and Take Cash out of the drawer when a sale is not made. We call it as Drawer Entry in our System. Where do we find this information in the Back Office ? FYI - This information is also included on the Z ...
Print Z Report
This article helps you learn how to print Z Report from the Register .
Remove Tips at the time of Refund
This article helps you learn how to remove tips at the time of Refunding a Ticket/Order. If you do not want to refund the Tips but okay to refund the ticket/order please follow these steps.
Cancel Online Order and Subscription
Cancel Online Order and Subscription This article helps you learn how to Cancel/Refund an Online and subscriptions orders. Any Online order for pickup/shipping/delivery will have Cancel Option Any Renewal subscription for Pick Up/Shipping/Delivery ...
Selecting Service Provider/Service from Walk In Tab vs Selecting Service Provider/Service from Catalog and adding to Cart
Selecting Service Provider/Service from Walk In Tab vs Selecting Service Provider/Service from Catalog and adding to Cart We implemented this feature in Register V 3.5.3. Please update the application to register 3.5.3 in order to use this feature. ...
Take Deposit & Apply Deposit ( Prepaid Account )
Take Deposit & Apply Deposit ( Prepaid Account ) This article will walk you through how to take deposit from customer for future use. Also alternative case is prepaid for customers. This article helps you to learn how to Create/Enable account for ...
Outside Payment Method
Outside Payment Method Franpos offers a variety of different payment methods. You can enable Cash, Check/money order, Store Credit, Pay later, Gift card, etc. · Outside payment method – is an Alternative Payment Method, that will allow Franpos uses ...
Using the Cash Drawer
To open the drawer to start, open the context menu by tapping the "..." button near the bottom left of the main register screen. Alternatively, if the drawer is closed, it will be opened automatically as soon the "Charge" button is tapped. Both ...
Transaction on Hold
In this training, you will learn how to put a transaction on hold & also completing the transaction. Add items to your basket Press ‘Pause’ tap Select ‘Ticket’ icon on top The ticket is highlighted red and pause is on Complete transaction from hold ...
Close Register
In this training, you will learn how to close the register at the of the end day. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Click Options tap Select ‘Close drawer’ Syncing will start at end of the day total sales then it ...
X-Report
In this training, you will learn how to print out x-report for the individual employee using their passcode. Select Options under Charge Select ‘X Report’ Register will prompt employee for their pin-code Once you enter the pin-code, it will ...
Loyalty - Earned
In this training, you will learn how to earn a Reward from Register when processing a Transaction. Select item to your basket Find 'Customer' Assign the 'Customer' Press' Charge' and follow the payment process Tap 'Ticket' Find the 'Ticket' and press ...
Loyalty - Pay
In this training, you will learn how to use your loyalty earnings when processing transactions. Pre-prerequisite:- Marketing > Loyalty Program > Enable 'Loyalty Program' & Set up Loyalty Put item in the cart Tap on Add customer ' Assign the customer ...
Selling Weighted Products
You can sell weighted Products using Franpos. This article will help you set this up. Pre-prerequisite:- Settings > Company Settings > Change Unit of Measurement to 'US' Before you can use a scale with your register, please go to "Settings", then ...
Sell Gift card
Franpos has a gift card item in inventory dedicated to selling and tracking your Gift Card balances. In this training, we will learn how to sell a gift card. Pre-prerequisite:- Settings > Payment Method > Enable 'Gift card' & Select ' Build in' ...
Apply Manual Discount
In this training, you will learn how to add a manual discount for your product transaction. Pre-prerequisite:- Set-up Manual Discount from the Franpos Back-office. Add items to your basket Click ‘Discount’ tap Click on discount you have created from ...
Add/Split Tips
This article will show you how to add and split a tip for your employees. Pre-requisite: Please enable the tip option in the back office under company settings. Select the item that the customer wants to purchase. Tap options on the bottom left side ...
Assign Customer
In this training, you will learn how to assign the customer to the sale. Pick item Press ‘Guest customer’ Search customer by name Guest customer name is replaced with the name of the chosen customer.
Add Customer
Franpos collects and manages customer information for you. It allows you to view and edit contact information, purchase history, and keep notes on each customer. View customer In this training, you will learn how to view customer information. On your ...
Refund Transaction
In this training, you will learn how to do a refund for a transaction. Select the ticket option and select the ticket that you want to refund. Select a ticket option in the Register app, and select the ticket that you want to refund. Click on that ...
Pay Later
In this section, you will learn how use 'Pay later' using the register. Pre-prerequisite:- Settings > Payment Method > Enable 'Pay Later' Choose Product which will appear in the basket Click ‘Guest Customer’ Choose Customer from the list to assign ...
Making Sale (Retail)
In this training, you will learn how to make your first sale using FranPOS register. Select ‘product by category or typing on search field’ Pick item Press ‘Charge’ Chose payment option e.g. Cash, Credit card, Outside payment, and gift card Close ...
Open Drawer
In this training, you will learn how to open drawer for your day. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Select 'Option' tap Press ‘Open Drawer’ Add amount of dollars you have or enter the amount for your daily open ...
Enable Pay Later
In this section, you will learn how to enable 'Pay later' option. Settings >> General >> Payment method Turn on/off 'Pay Later' to use it on the register as a payment method. Select where the payment will be added (new ticket or Original). We ...
Order Status
In this section, you will learn how to check order status when placing it for delivery, Pickup. Tap ‘Tickets’ Find the ticket Click on 3 dots Selet Change order status Define new status for the ticket
Sell / Redeem Pre-paid Package
In this training, you will learn how to do a transaction using a pre-paid package. Select Category Select 'Pre-paid' Package Items will show on the basket Assign a customer Tap 'Charge' to proceed. Redeemed Search the customer who purchases pre-paid ...
Refund Transaction on Gift card
In this training, you will learn how to do a refund on a gift card. Go to Ticket tab on you register & Select Ticket you want to do a refund. Tab on Ticket to open, then press the 3 dots. Select make a refund for that ticket. Once you press refund ...
Discount - Apply Multiply Line
In this training, you will learn how to apply the discount on multiple lines when you have multi items on your shopping basket. On the Register go to Settings Features Turn off 'Group Discount' Toggle Back to Register Add items to the basket Tap on ...
Refund without ticket
In this article, you will learn how to do a refund without a ticket. Select the item that you want to refund Once this item is in your cart, tap on this item You will see an edit page Adjust the quantity to a negative value to refund the quantity ...
Apply Discounts to Selected Items on Order Screen
In the order cart on the application, you can apply discounts to several items on the order without having to apply a discount to the entire order or to a single item. Select two items Press on the discount button next to options and hold Select the ...