Astro Loyalty Setup and Offers

Astro Loyalty Setup and Offers

Connect Astro

Prerequisites – 

Acquire your credentials from Astro

Verify offers are live

Product exists in FranPOS catalog

Ask Astro Support to turn on API for connection from FranPOS

 

Connection Setup - 

Proceed to Franpos Back Office My.Franpos.com - Login - Settings > Frequent Feeder - https://my.franpos.com/FrequentFeeder

Update the Astro settings – 

Enable Astro Loyalty integration
Mode - Online/Offline
Select Matching field – Product code or SKU
Enter Username
Enter Password
Select Save

Frequent Feeder: Is a loyalty program that tracks the number of bags a customer has purchased and rewards them with a free bag once they reach a certain threshold defined by that program.  

 

 

Using Astro

Offline - Offers you have enrolled in will be converted to FranPOS discounts and will be applied automatically when needed)

Online - Items in the cart will be sent to Astro servers before processing payment, they will be analyzed for available offers and deals, total amount of offers will be added as Astro payment on the receipt (rebate));

Set the matching field: SKU or Product code – depends on which one you have as a barcode;

Enter Username and Password and click Save and sync Astro offers.

Note - If the system gives you a notification about the invalid API access, please reach out to your designated trainer/deployment manager.

After the Astro is successfully connected, you can verify the presence of affected products in the catalog and on the POS – All Astro products will be marked by capital A.


-> How to work with Astro on POS – Offline Mode:

Scan the products as usual – if you see a red notification under any of the products in the cart then they are a part of Astro offers/deals;

Click on the notification and the system finds a compatible discount that customers can take advantage of;

Apply the discount and charge;

In the case of Buy 12 Get 1 program, you will be notified about a free bag once customers are eligible to get it -> you can check their progress any time you want under Options -> Astro deals. 

-> How to work with Astro on POS – Online Mode:

Scan the products – those that are included in offers will be marked by red A;

Click charge – notification will appear letting you know that the offer (Buy X Get X) was applied if customers have all required items.

Buy 12 Get 1 program works the same way as with offline mode;

Online mode allows you to access Astro website without leaving the register -> click Options -> Astro Offers (make sure you have a customer attached to a transaction first); it allows you to enter any changes manually if customer forgot to sign in for a previous transaction.

Checking frequent feeder status – 
​
Add a customer to the order on the register
Select Options
Astro Rewards

Graphical user interface, text, applicationDescription automatically generated

A list of applicable rewards will populate

Graphical user interface, applicationDescription automatically generated

 

Redeeming Astro rewards – 
​
Add a customer to the order on the register
Add applicable items to the cart
Select charge (order will sync with Astro)
A pop-up will appear if customer has rewards available

Graphical user interface, text, applicationDescription automatically generated

Select “Yes” to redeem the reward
Touch the item you want the reward to apply to

Graphical user interface, text, application, chat or text messageDescription automatically generated

Touch “Select” to apply the reward
Item in the cart will reflect the free price
Continue through the payment screen as usual
Tax will be applied if selected in the back-office setup

Redeeming Astro Discounts –
​
Add a customer to the order on the register
Add applicable items to the cart
Select the Discount menu under charge
Select the Astro discount that applies to the product(s)

Graphical user interface, applicationDescription automatically generated

Discount will be applied to the products inside the cart

**Note that the discount will only apply correctly if the Product Code or SKU in FranPOS matches exactly what is provided by Astro**

 


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