Incorrect schedule on a booking screen

Incorrect schedule on a booking screen

In this article we will show how to fix the issue when you see incorrect schedule on your booking screen (For example your working hours 09:00 AM - 05:00PM and booking screen inside Register app showing   08:00 AM - 04:00PM).
1. Check on the back office if time zone is correct. Login on my.franpos.com -> Settings -> 
Company settings -> Time zone dropdown.

2. Check if time zone is correct on a POS. Go to settings (android settings) -> Date and time -> Disable "Automatic date & time" and "Automatic time zone". After that adjust time zone, date and time manually.
3. Open register app and close drawer (if it`s open). Options -> Close drawer. Sync two times after that. 
4. Proceed a DB reset. Click on Information symbol on top left corner -> Diagnostic -> Reset database. https://support.franpos.com/portal/en/kb/articles/database-reset-do-not-perform-this-unless-advised-and-approved-by-franpos-team
5. Stop register app. Android settings -> Apps -> Register -> Force stop.

6. Open back Register  app and log in back. 
7. After Register will sync all date booking screen should be OK. 


    • Related Articles

    • Online Booking Setup

      Setup Products - Enable Online option for Services - Catalog Products Manage products/services Change Type to “Service” Search Find the Service that you want to offer online - Turn on “Sell Online” Add an eCommerce friendly name Create a detailed ...
    • Booking Settings

      Booking Settings A quick guide to each option under Booking Settings Number Function Description 1 Enable booking Allow to book appointments 2 Enable classes/events Allow to book classes or events customers can attend 3 Select Locations Multi-Owners ...
    • Grooming Appointment

      How to book a grooming appointment on the FranPOS tablet –  Select Booking from the left sidebar Touch “Book” Enter in information into the required fields –  Select a customer Open the customer profile Can add a new pet View pets View past tickets ...
    • Booking - Appointment (Tablet)

      Note: Before using the booking, features make sure employee schedule been set up from Settings > Employees > Schedule in the back office. In this training, you will learn how to book an appointment for new customers. Booking Click ‘+’ icon Select ...
    • Booking - Appointment (Web)

      In this training, you will learn how to book an appointment for clients using franpos. Pre-prerequisite:- Settings > Employee > Schedule Settings > Service/Commission > Select Employee > Right-hand press 3 dots > Enable service for employee. Booking ...