Retail - Capture signature on Customer Display

Retail - Capture signature on Customer Display

In order to capture a signature on your Customer Display or to capture signatures on your Register, please follow the steps below:

Pre-requisite:- Login at Back office using my.franpos.com > Dashboard > Settings > Customer Display  "Enable signature" and "Enable Tips".

Android Tablet

1. Press on "Settings" in your Register App

2. Tap on "Features"

3. Enable "Require signature"

Please note: Make sure to turn off "Capture signature" in your Pin-Pad settings

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Result

  • Once this feature is enabled, a transaction on the Customer display will look as follows:

 

2018-04-12_1018.png

 

 

1. After pressing "Charge" and selecting "Credit/Debit" as the payment method, the customer will be asked to select a "Tip".

2018-04-12_0924.png

2. After that, the Customer Display will show the following:

2018-04-12_0944.png

 

 

3. After the card has been swiped, the customer will be asked for their signature.

2018-04-12_0945_001.png

 

4. The transaction is now complete and the customer will get the following options:


2018-04-12_0945_002.png

If you want to capture signatures on your Pin-Pad, please follow this article.

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