Franpos allows you to set up a Charity / Donation program for your locations. This feature enables you to collect donations from customers and participate in fundraisers or charity initiatives directly through POS and eCommerce.

Important

Charity is not compatible with collecting a Convenience Fee. The Charity feature cannot be enabled if the CDP (Convenience Fee) program is turned on.

If you would like to disable CDP in order to enable Charity, please contact support@franpos.com.

Note

Charity is supported on Register version 5.9 or higher.

1. Charity Setup

Preparation: Create a Charity Item (SKU)

Before enabling the Charity feature, create a product/item that will be used to record donations.

• This item will appear on customer receipts.
• This item will be used in reporting to track donations.
• No special configuration is required — set up the item like any standard product.
• If you already have an existing Charity SKU, you may reuse it.

Enable Charity

Navigate to:
Settings → Company Settings → Charity / Donation

Enable the Charity feature and configure the fields below.

Charity Configuration Fields

Donation Methods

Round Up

Customers are prompted to round their final order total up to the nearest whole amount. The difference becomes the donation.

• $9.99 → Round up to $10.00 → $0.01 donation
• $9.21 → Round up to $10.00 → $0.79 donation

Amount

You define fixed donation amounts that customers can choose from. You can configure up to four predefined values.

2. POS Donation Flow

The POS checkout flow remains mostly unchanged.

1. Employee builds the cart as usual.
2. Customer selects a payment method.
3. Customer selects a tip (if tips are enabled).
4. A new donation step appears:
   • Round Up option:
     
   • Amount option:
     
   • The employee waits for the customer’s donation choice:
     

3. eCommerce Donation Flow

The eCommerce checkout flow is also mostly unchanged.

1. Customer enters delivery or pickup information.
2. Customer selects tips (if enabled).
3. Customer applies discounts, rewards, or promotions.
4. A new donation step appears before order completion:
   • Round Up option:
     
   • Amount option:
     

4. Receipts and Reporting

After checkout:

• Donations appear on receipts as a regular line item.
• Charity items behave like standard products in reports.

To track donations:

• Open any sales report (for example, Sales by SKU).
• Filter by the Charity SKU.
• Optionally filter by POS or eCommerce orders.

This allows you to easily monitor donation totals and performance of your charity program.