Common QuickBooks Sync Issues and Resolutions

Common QuickBooks Sync Issues and Resolutions

In this article, we will describe common issues with QuickBooks sync and the actions needed to fix them.

Error Message: 

Sales receipt. Date: XX/XX/XXXX . BadRequest. Validation Exception was thrown.Details:Invalid Reference Id : Product/Service assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Bath (deleted)... Invalid Reference Id : Product/Service assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Bath (deleted).  

Resolution: This error occurs when a product or service that is assigned to a transaction in QuickBooks Online (QBO) has been deleted. As a result, the transaction cannot be modified or synced until the deleted product or service is restored.  https://quickbooks.intuit.com/learn-support/en-us/help-article/small-business-processes/remove-merge-product-service/L3iSvRjH4_US_en_US

Error Message: 

Sales receipt. Date: XX/XX/XXXX. BadRequest. Validation Exception was thrown.Details:Business Validation Error: Enter a transaction amount that is 0 or greater... Business Validation Error: Enter a transaction amount that is 0 or greater

Some tickets may are unbalanced. Please reach out to support@franpos.com to get this sync issue resolved.

Error Message:

Drawer info. Date: XX/XX/XXXX. BadRequest. Validation Exception was thrown. Details: Invalid Reference Id Account assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Cash Drawer Overage/Shortage (deleted). Cash Drawer Overage/Shortage (deleted). Invalid Reference Id: Account assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Cash Drawer Overage/Shortage (deleted). Cash Drawer Overage/Shortage (deleted)

Resolution: This error occurs when a cash drawer record in QuickBooks Online (QBO) has been deleted. As a result, the transaction cannot be modified or synced until the deleted product or service is restored.  

Error Message: 

Initialization. BadRequest. Validation Exception was thrown.Details:Business Validation Error: Unexpected critical error. (-20999).. Business Validation Error: Unexpected critical error. (-20999). Item: General (386711)


Resolution: Make the "General" product active in QuickBooks Online (QBO). Please make sure that SKU`s 000, 001, 002 are active in Franpos. 


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