Recent Articles
My Website Guidance — "Site Info" Page
Introduction This is the second guide in a series on how to use and configure websites within Franpos. In this walkthrough, you’ll find step-by-step instructions on how to work with the "Site Info" page inside the My Website section. Parent and Child ...
Pulse app: Cycle Count
How to Use Cycle Count 1️⃣ Open the Reconcile Inventory Menu In the Pulse App, tap the menu icon (☰) Select Reconcile Inventory 2️⃣ Create a New Cycle Count Report Tap the PLUS (+) button 3️⃣ Name the Collection and Select a Reason Enter your ...
DYMO Label Printing Issue - No Connected Printer Found (Dymo Software 1.5.0.17)
Due to the recent DYMO software update (version 1.5.0.17), you may encounter the error: “No connected DYMO printer found” when printing labels from the Franpos Back Office. How to Resolve the Issue To fix this problem, please follow the steps below: ...
QOH Alert on Register
To access this toggle and use the feature, please ensure you are using Register Version 5.6 or later Setup Behavior
Tickets receive the "On Hold" status.
Scenario 1: After adding an item to the cart, tap the Hold button. The items will disappear from the cart, and the ticket will be set to On Hold status. Scenario 2: After adding an item to the cart, tap Charge, then decline the payment by selecting ...
Popular Articles
Enabling semi-integration mode for Ingenico Desk 5000
In this article, we will show you how to enable semi-integration mode for the Ingenico Desk 5000 and connect it to a Franpos POS. At the home screen, press [.,#*] to access the administrator menu. Scroll down and select Misc. Options. When prompted, ...
PAX S300 (Credit/Debit Machine) Factory Reset (Reset to default)
Steps to Restart and Configure Your PAX S300 1. Restart the PAX S300 - Unplug the power cord, then plug it back in. - As soon as the device powers up, press and hold the “Menu” button quickly during startup. - Select #4 – Remote Download 2. Access ...
PAX A35 (Credit/Debit Machine) Setup & Connection with Franpos Register
PAX A35 (Credit/Debit Machine) Setup & Connection with Franpos Register This article helps you learn how to setup PAX A35 with Franpos Register Please unbox and connect the Power Cable to PAX A35 . Power it ON. Please call Franpos Support at ...
Business Continuity Package
Dear Franpos Customer: As the founder and CEO of Franpos, Inc., I would first like to extend my thoughts to you in this very difficult time. We are all going through our own challenges, but it is my hope that we work together to overcome the ...
PAX - Common Error Messages
This article shows the most common error messages in or while using Franpos and PAX (*Please click the arrows below for more details) Transaction Error:Connect Error Description: This error message is caused when the Communication type in BroadPOS is ...