Receipt printer troubleshooting 

Receipt printer troubleshooting 

Hello,

In this article, we are going to provide troubleshooting steps for cases when the POS does not see the connected receipt printer. Please try these steps:

      1. Check if your Register app version is up to date. You can do this by following this guide: Update, Download, Install the Register Application to the Latest Version on an Android Tablet POS.
     
      2. Make sure that the printer is connected to a power source by holding the Feed button; it should start feeding paper. If not, ensure that all cables are securely connected, and there is a paper roll inside the printer.

      3. On the POS, inside the Register app, please go to Settings -> Devices -> Printers -> Tap on the refresh button. Then tap on the printer -> Print sample receipt.

      4. If the printer does not appear in the list, unplug all cables from the printer, wait for 5-10 seconds, and then plug them back in. Repeat step 3.

      5. Try unplugging the printer's USB cable connected to the POS and plug it into a different port.

      6. If none of the above steps work, on the POS, on the bottom left edge of the screen, there is a power button. Please hold it until the screen turns black. While you hold the button, you will see Power off or Restart options; please ignore this message and keep holding the button. After that, to turn the POS back on, just tap the power button, and the screen will light up in 5-7 seconds. After the POS is back on, please repeat step 3 again.


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