Receipt printer troubleshooting 

Hello,

In this article, we are going to provide troubleshooting steps for cases when the POS does not see the connected receipt printer. Please try these steps:

If your printer printing gibberish, please follow steps in this article: https://support.franpos.com/portal/en/kb/articles/printer-settings-for-receipts-printing-gibberish-issue

      

      1. Check if your Register app version is up to date. You can do this by following this guide: Update, Download, Install the Register Application to the Latest Version on an Android Tablet POS.

     

      2. Make sure that the printer is connected to a power source by holding the Feed button; it should start feeding paper. If not, ensure that all cables are securely connected, and there is a paper roll inside the printer.

      3. On the POS, inside the Register app, please go to Settings -> Devices -> Printers -> Pull down to refresh. Then tap on the printer -> Print sample receipt.

      

4. If the printer does not appear in the list, unplug all cables from the printer, wait for 5-10 seconds, and then plug them back in. Repeat step 3.

      

5. Try unplugging the printer's USB cable connected to the POS and plug it into a different port.

      

6. If none of the above steps work, on the POS, on the bottom left edge of the screen, there is a power button. Please hold it until the screen turns black. While you hold the button, you will see Power off or Restart options; please ignore this message and keep holding the button. After that, to turn the POS back on, just tap the power button, and the screen will light up in 5-7 seconds. After the POS is back on, please repeat step 3 again.

• Related Articles

• Receipt Printer Not Printing & Cash Drawer Not Opening On Ejeton POS

  If your Receipt Printer Is Not Printing & Cash Drawer Not Opening same time On Ejeton POS please follow these steps. 1. Please make sure there are three cables connected to your receipt printer ( Seiko II or Franpos White Receipt Printer ) a. Power ...

• Cash drawer troubleshooting

  In this article, we will show you troubleshooting steps that will help you resolve your cash drawer issues. Before troubleshooting the cash drawer, please note that the cash drawer cannot function if there is any issue with the receipt printer. If, ...

• Receipt Designer

  Receipt Designer A quick guide to each option under Receipt Designer **These settings are only modifiable from the parent company and affect all locations** Number Function Description 1 Show logo Displays company logo at the top of the receipt 2 ...

• Printer Settings (Inside Register Application) for Receipts Printing Gibberish Issue

  Printer Settings (Inside Register Application) for Receipts Printing Gibberish Issue In this article you will learn how to define the printer (Height/Delay) settings inside Register application in order to fix the Receipt Gibberish print issue. First ...

• Samsung Tablet with Bluetooth Receipt Printer

  1. On the Samsung tablet please go to settings 2. Click on Connections - Bluetooth - Turn it On , Scan and search for the printer, once found - Pair and Connect it. 3. Once Connected go to Apps inside settings. 4. Search for Register inside Apps 5. ...