Ticket handling
Basic Ticket handling
Every Agent should follow some simple guidelines on how to respond to a customers ticket. This includes greeting and thanking the customer for contacting us. We also want to make sure that we address ALL of their concerns. If there are any questions ...
Old Tickets
Tickets should never be older than 48 Hours. However, in some cases we can't avoid them becoming older than this. This can be due to an open Jira Ticket or us waiting for an answer from the customer. If we don't receive a response from our customer ...
Boarding Merchants under TSYS App
The following fields have to be entered in order to setup a customer through BroadPOS
PAX - Common Error Messages
This article shows the most common error messages in or while using Franpos and PAX (*Please click the arrows below for more details) Transaction Error:Connect Error Description: This error message is caused when the Communication type in BroadPOS is ...
Franpos Logo
New branding
iConnect POS will be rebranding to FranPOS starting in 2018. Get a sneak peek at our new back office and new app design here!