How to Set Up MFA for Franpos Back Office Access
What is MFA?
MFA (Multi-Factor Authentication) adds an extra layer of security to your Franpos account by requiring both your password and a secondary verification code generated by your phone.
With MFA enabled, even if someone knows your password, they cannot access your account without the second code from your authentication app.
Supported apps include:
- Microsoft Authenticator
- Google Authenticator
- Authy
- Duo Mobile
How to Set Up MFA
- Go to my.franpos.com and log in.
- Click your profile picture in the top-right corner.
- Select Enable MFA.
- A QR code will appear. Scan it using an authenticator app.
- In your app, a new account for Franpos will appear, showing a 6-digit code.
- Enter that 6-digit code into the Franpos screen.
- When you see “Code is valid,” click Save to complete setup.
How MFA Works
Each time you log in to my.franpos.com, the system will ask for your password and a 6-digit code from your authenticator app. This code refreshes every 30 seconds, providing strong protection against unauthorized access.
Important to Know
If an incorrect MFA code is entered 5 times in a row, the employee’s account will be locked automatically.
To unlock the account, a company administrator must reset the account from the employee settings page.
How to Manage MFA
Admins with the "Allow to reset MFA" permission can manage employee MFA settings in the Employees section.
- Under the password section, you can see if MFA is enabled.
- If an employee loses access to their authenticator app, you can reset MFA for them.
If you have issues setting up or using MFA, please contact Franpos Support for assistance.
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