Franpos currently provides two options for processing online eCommerce orders:

• Complete Ticket – Payment is finalized immediately during checkout, and the order cannot be edited on the POS.
• Open Order – A pending order where the customer’s payment details are securely tokenized. The store can review, accept, decline, and modify the order on the POS before finalizing payment.
  

How Open Order Works

The customer places an order online using the standard eCommerce flow: selecting items, adding them to the cart, and proceeding through checkout as usual.

The key difference happens at the final checkout step. Instead of charging the customer immediately, Franpos securely tokenizes the customer’s credit card. This token is then used later on the POS to complete the payment.

When a customer places an Open Order through eCommerce, the POS receives a notification and the order appears on the Pickup tab.

From the Pickup tab, the store can preview the order and then choose to accept or decline it.

Accepting or Declining the Order

If the store declines the order:
The order is declined and the customer is not charged, order is voided.

If the store accepts the order:
The POS redirects the user to the cart, where the order can still be adjusted before payment is finalized.

At this stage, you can:

• Replace an item
• Remove items that are out of stock
• Adjust quantities
• Make other necessary modifications based on store or customer needs

After selecting the Charge button, Franpos will suggest the customer’s tokenized credit card as the payment method.

Additional Notes

• In the Open Order model, inventory is deducted only when the customer is charged, not when the customer initially places the order request.
• When a customer enters a card on eCommerce, Franpos does not capture payment and does not place a hold on funds. The card is only tokenized for later use.
• The actual payment is processed on the POS when the store accepts and finalizes the order.
• If the payment fails at the POS (for example, due to insufficient funds), the store can contact the customer and:
  • Use a different credit card
  • Apply another accepted payment method
  • Decline the order