Memberships & Subscriptions Missing / Expiring Card on File – Mass Reminder

Memberships & Subscriptions Missing / Expiring Card on File – Mass Reminder

Mass Reminder: Missing or Expiring Card on File (Memberships & Subscriptions)

Franpos lets you send a mass reminder to customers whose card on file is missing or expiring soon. This helps prevent failed renewals and interruptions for both memberships and subscriptions.

When sent, customers receive an email with a secure link (URL) they can click to quickly update their card.

When to use this

  • Customer has an active membership or active subscription
  • Card on file is missing OR expiring within 30 days

Send the mass reminder

  1. Go to Customers
    https://my.franpos.com/Customer
  2. Select customers (or select all)
  3. Click Batch Actions
  4. Choose Send missing card on file reminder
  5. Confirm to send

Franpos will email all eligible customers automatically.

What customers receive

  • An email reminder
  • A secure URL to update their payment method
  • Fast checkout-style update flow

Customize the email message

You can update the subject and message that goes out to your customers.

  1. Go to Email Template Settings
    https://my.franpos.com/EmailTemplateSetting
  2. Select the template: Membership missing card on file reminder
  3. Edit the subject and body
  4. Save changes

Note: Your saved template changes will be used for future reminders.


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