Receipt Printer

Receipt Printer Not Printing & Cash Drawer Not Opening On Ejeton POS

If your Receipt Printer Is Not Printing & Cash Drawer Not Opening same time On Ejeton POS please follow these steps.

1. Please make sure there are three cables connected to your receipt printer ( Seiko II or Franpos White Receipt Printer )

a. Power cable of the actual receipt printer
b. Cable running from the cash drawer to the receipt printer ( RJ 45 cable - looks like phone cable )
c. Cable running from the receipt printer to the POS ( USB cable ) - should be connected to any of one USB port on the POS 

2. If all the cables are connected properly , inside the register app please click on settings - devices - printers - verify if you able to see the receipt printer name.
    If not please click on the refresh button and see if it finds the printer.

   


 

3. If it still do not find the printer please restart the POS by using the power button - once it boots back up please follow step 2 again.

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