Refund Methods on Franpos Pay

Refund Methods on Franpos Pay

Refund Methods on Franpos Pay

Franpos Pay ensures refunds are handled with PCI 6 compliance and fraud prevention in mind. Use the methods below based on your scenario.

1) Refund via Previous Ticket (Primary Method)

  • Requirement: The original ticket was paid with a credit card. If it was cash/check/gift card, the credit refund option will not appear.
  • Process: Open the original sales ticket; the system refunds to the same card automatically.
  • Card not required: Customer does not need to present their card again.
  • Why this method: Most secure and PCI-compliant; prevents refund fraud.

2) Refunds for Transactions Before Franpos Pay (e.g., TSYS)

  • Requirement: The original transaction was paid with a credit card. If not, the credit refund option will not appear.
  • Options when available:
    • Card-present: Customer brings the card; staff runs refund on the device.
    • Manual entry: Staff keys card details on the device if customer isn’t present.

3) Standalone Refund (No Prior Ticket) (For new Franpos Customers only)

  • Requirement: Attach a customer to the refund ticket.
  • No credit card restriction: Does not depend on original payment type.
  • Availability: Only during the first 30 days after moving to Franpos.
  • Use case: Transition period or when the original ticket isn’t available.

Quick Reference

Scenario Key Requirement How It Works Notes
Previous Ticket Original payment was a credit card Open prior ticket → refund auto-routes to same card Customer card not required at counter
Pre-Franpos Pay (e.g., TSYS) Original payment was a credit card Refund via card-present or manual entry on device If not card originally, credit refund button will not appear
Standalone (no prior ticket) Attach customer to refund ticket Issue refund without linking to original sale Available first 30 days after switching; no card-type restriction

Summary: Previous-ticket and pre-Franpos refunds require the original payment to be a credit card for the credit option to appear. Standalone refunds are allowed in the first 30 days and do not require the original payment type.


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