Tickets receive the "On Hold" status.
Scenario 1:
After adding an item to the cart, tap the Hold button. The items will disappear from the cart, and the ticket will be set to On Hold status.
After adding an item to the cart, tap the Hold button. The items will disappear from the cart, and the ticket will be set to On Hold status.
Scenario 2:
After adding an item to the cart, tap Charge, then decline the payment by selecting Cancel → Close → Confirm. The items will disappear from the cart, and the ticket will move to On Hold status.
After adding an item to the cart, tap Charge, then decline the payment by selecting Cancel → Close → Confirm. The items will disappear from the cart, and the ticket will move to On Hold status.
Scenario 3:
After adding an item to the cart, tap the Question mark button → Restart → Close → Confirm. The items will be removed from the cart, and the ticket will be placed On Hold.
After adding an item to the cart, tap the Question mark button → Restart → Close → Confirm. The items will be removed from the cart, and the ticket will be placed On Hold.
Scenario 4:
After adding an item to the cart, tap Tickets, then start working with an existing ticket. The current cart will display the selected ticket, and the previous one will be saved with an On Hold status.
Scenario 5:
After adding an item to the cart, tap Booking, select an appointment, and begin the checkout process. The cart will now show the booking ticket you're working on, and the previous ticket will be placed On Hold.
By default, tickets with On Hold status are stored on the system for 30 days. They are visible only on the device where they were created, or on multiple devices if Local Sync Server is enabled. Please note that On Hold tickets do not appear in the Back Office.How to change the ticket storage period on the device:
Go to Register Settings → Features → Advanced → Database Maintenance.
Transaction on Hold
https://support.franpos.com/portal/en/kb/articles/transaction-on-hold-25-10-2019
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