DYMO Label Printing Issue - No Connected Printer Found (Dymo Software 1.5.0.17)
Due to the recent DYMO software update (version 1.5.0.17), you may encounter the error: “No connected DYMO printer found” when printing labels from the Franpos Back Office.
How to Resolve the Issue
To fix this problem, please follow the steps below:
- Uninstall the current DYMO software from your computer.
- Go to the official DYMO support page:
https://www.dymo.com/support?cfid=dymo-compatibility-chart - Use the filters on the page to select your specific printer model and your computer's operating system.
- Download and install version 1.4.9 of the DYMO software.
- After installation is complete, restart your computer.
- Test label printing again from the Franpos Back Office.
If the issue persists after following these steps, please contact Franpos Support for further assistance.
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