Franpos GEN 4 / Android 13 OS Update

Franpos GEN 4 / Android 13 OS Update

Important Notice

This update should only be performed under the guidance of the Franpos Support Team.

Warning

Warning: Performing an OS update will erase all data on the device. Ensure that:

  • All data is fully synced with the Back Office
  • The cash drawer is closed
  • This process is done outside of business hours

Preparation

You will need a USB flash drive with at least 8 GB of free space.

Step-by-Step Instructions

Step 1: Download the update file from the following link:
Download OS Update File

Step 2: Format your USB stick to FAT32 format.

Step 3: Copy the downloaded update file to the root directory of the USB drive (do not place it inside a folder).

Step 4: Insert the USB drive into your GEN 4 POS device.

Important: Use only the left USB port (the one near the power LED on the bottom, far from the display). Other ports will not work for this update.


Step 5: On the POS, go to:
Android Settings → System → Local Update

Step 6: Tap on OTA Option → then click Search → select your USB drive from the left-hand list → and then choose the update file you copied.

Step 7: Wait for the update process to complete. Do not power off or remove the USB drive during the update.


After the OS Update 

Once the reset is complete, please follow the instructions in the related article below to proceed a factory restet on Franpos GEN 4 Device: 

Franpos GEN 4 / Android 13 Factory Reset

If you need assistance, please contact Franpos Support.



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