Franpos GEN 4 / Android 13 OS Update

Franpos GEN 4 / Android 13 OS Update

Important Notice

This update should only be performed under the guidance of the Franpos Support Team.

Contact Support:
USA: (408) 898-3217 ext 2 / Canada: (647) 692-6072 ext 2

Before continuing, make sure:

  • All data is fully synced with the Back Office
  • The cash drawer is closed
  • This process is performed outside of business hours

Step-by-Step Instructions

Step 1: On your POS, download the update file from the following link:
Download OS Update File


Step 2: On the POS, go to:
Android Settings → System → Local Update

Step 3: Tap on OTA Option → then tap Search → select your downloaded OS update file.



Warning
Please do not access file location via Recent or Downloads shortcut



Step 4:Wait for the update process to complete.


Do not power off POS until the update finishes.

After the OS Update 

Once the reset is complete, please follow the instructions in the related article below to proceed a factory restet on Franpos GEN 4 Device: 

Franpos GEN 4 / Android 13 Factory Reset

If you need assistance, please contact Franpos Support.

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