Register
Tickets receive the "On Hold" status.
Scenario 1: After adding an item to the cart, tap the Hold button. The items will disappear from the cart, and the ticket will be set to On Hold status. Scenario 2: After adding an item to the cart, tap Charge, then decline the payment by selecting ...
View Appointment History
On the POS Register In the Back Office Booking Page
Ping Test on PAX S300
The Ping Test is a quick and effective way to confirm whether the PAX S300 terminal is successfully connected to the internet. Follow the steps below to perform the test. Step-by-Step Instructions: Press the Menu option on the PAX unit’s screen. If ...
How to Allow Notifications in the Back Office to Receive Real-Time Updates
Overview When you access the back office, you may see a pop-up message that says: "You need to allow notifications to receive real-time messages/status updates." This message prompts you to enable browser notifications so you can receive real-time ...
How to Delete a Category and Reassign Items in Franpos
This guide will walk you through the process of deleting a category while ensuring that its items are reassigned to a different category. NOTE: Make sure to delete Subcategories or Sub-subcategories first (start from the very bottom of category ...
Email report
How to Schedule Automatic Emails for Reports In this article, we’ll guide you through scheduling an automatic email to receive a report on a regular basis. For this example, we’ll schedule a Sales Report, but the same steps apply to any report. Steps ...
Creating a Dymo temlate
In this article, we provide you with information on how to create your custom Dymo label. Dymo labels should be created using the Dymo Connect software and then uploaded to Franpos. Steps to Create a Label in Dymo Connect 1. Create a New Label Choose ...
Creating Zebra template
In this article, we provide you with information on how to create your custom Zebra label. Zebra labels are created using ZPL code. ZPL (Zebra Programming Language) is a specialized programming language used to design and print labels on Zebra-brand ...
Close Drawer Back Office
In this training, you will learn how to close your register for your day. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Press the ‘3 dots ‘ Choose ‘Close Drawer’ Click ‘Close’ to close your register for your next day.
Drawer Entry Back Office
In this training you will learn how to put cash in and cash out of your register with no transaction is occurring. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Click the ‘3 dots ‘ Select ‘Drawer entry' Cash in Select ‘Cash ...
Sell Membership
In this training, you will learn how to purchase a membership for your store. Register Select ‘Membership’ Category Pick ‘Membership’ Assign ‘Customer’ by searching the name or add a new customer Click ‘Click to pay’ to proceed 6. Press ‘Credit/Debit ...
Sale Transaction (Back Office)
In this training, you will learn how to process a transaction for your store. Register Select the category e.g. products Select item item will appear on the basket Click ‘Click to pay’ to proceed 6.Select payment type cash or credit once you have ...
Open Drawer Back Office
In this training, you will learn how to open your register for your store. Pre-prerequisite:- Settings > Company Settings > Enable 'Drawer Count' Register Open Drawer
Cash Drawer (Back Office - Video Tutorial)
In this article, you will learn how to open cash drawer using franpos.
Sale Transaction (Back Office - Video Tutorial)
In this article, you will learn how to do your first sale transactions using franpos.
Sell Bundle
In this training, you will learn how to make a transaction using the bundle package. Pre-prerequisite:- Settings > Company Settings > Additional Settings > Enable Bundles/Pre-paid Packages Select Category Select Bundle Package you have created. ...
Sell Pre-paid Package
In this training, you will learn how to do a transaction using a pre-paid package. Pre-prerequisite:- Settings > Company Settings > Additional Settings > Enable Bundles/Pre-paid Packages Select Category Select 'Pre-paid' Package Items will show on ...
Discount - Apply Multiply Line
In this training, you will learn how to apply the discount on multiple lines when you have multi items on your shopping basket. Register > Add or scan items to your basket Select individual item that you want a discount to apply for. e.g 'WD LTHR' ...
Enable/disable show category and product images
If you wish to display or not display images on your register, you can enable or turn them off as follows: Go to settings > company settings > additional settings Scroll down and find the Show category and product images toggle - Enabling this toggle ...