POS
Android 11 / GEN 3 Franpos POS Battery optimization settings
Hello, In this article, we will provide a solution for customers using Android 11 or above who are facing issues with local sync server connectivity. Screenshots were taken on a Franpos Android 11 Gen 3 device. Steps may vary depending on the Android ...
Auto-search printer settings
If you're experiencing issues with the printer or cash drawer disconecting, please configure the auto-search settings for the printer in the Register app by following these steps: Go to Settings -> Devices -> Printers. Click on the 3 dots in the ...
PAX s300 DHCPing
The "DHCPing" message on your PAX terminal indicates that the device is trying to obtain an IP address from a DHCP server. This process can fail for various reasons. Here are some common causes and troubleshooting steps: Common Causes: Network ...
Recommended Receipt Paper for Franpos
Franpos XP printer: https://www.amazon.com/gp/product/B00MMHUYDW/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1 PAX A920: https://www.amazon.com/Thermal-Paper-Rolls-300-BuyRegisterRolls/dp/B07XNRSKTG PAX A920 Pro: ...
Cash drawer troubleshooting
In this article, we will show you troubleshooting steps that will help you resolve your cash drawer issues. Before troubleshooting the cash drawer, please note that the cash drawer cannot function if there is any issue with the receipt printer. If, ...
Receipt printer troubleshooting
Hello, In this article, we are going to provide troubleshooting steps for cases when the POS does not see the connected receipt printer. Please try these steps: If your printer printing gibberish, please follow steps in this article: ...
Factory Reset on the POS and install the latest version of Register application
Factory Reset on the POS and install the latest version of Register application FACTORY RESET IS NOT RECOMMENDED AS IT COMPLETELY RESET THE DEVICE AND INSTALL THE REGISTER APPLICATION FROM THE SCRATCH. Please perform this only when recommended or ...
Hard Restart (Ejeton Dual Screen POS)
Hard Restart This article helps you learn how to perform a Hard Restart on the Ejeton Dual Screen POS Please press and hold both the Home button (located at the bottom center of the Employee screen) and the Power button (located at the bottom right ...
Finding Wi-Fi IP address
Finding Wi-Fi IP address Press the Circle at the bottom of the screen to go to the device desktop (1). Then swipe up above the circle to reveal the app drawer (2) Select Settings Under Wireless and Networks select your Wi-Fi network At top ...
ICR can't find built-in printer
When the ICR can't find the built-in Printer, we suggest that you remove the back of your ICR, unplug all USB cables and restart your device. After that, please start your device and plug in the USB cables again.
No Power to ICR register
Hold the power button down for 5 to 10 seconds and the Green LED printer light should come on. If it does not power on, please check if it is plugged in correctly. Plug it into a surge protector, not directly into a wall outlet. Not plugging it in a ...
How to Reset Franpos Password?
In order to reset your password, please click on https://my.franpos.com. Once there, please click on "Forgot your password?" and enter your email address. Please click on the "Reset"-Button and you will receive a reset password email from us. Please ...
Where can I get Gift Cards?
Please follow this link in order to purchase Gift Cards for your store: https://my.franpos.com/Resources
Unable to log in
This article will show different error message at the login screen and how to resolve them. If you get this error message: Please check the following: 1. Contact your company administrator 2. Check if the account has been locked due to a failed ...